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Regain access when you can't sign in

Learn what to do when you can't sign in to Loctax, from resetting your password to two-factor authentication issues.

Written by Yuliya Chakhovich

Forgot your password?

  1. Select Forgot password on the sign-in page.

  2. Enter your work email address and select Reset Password.

  3. Use the link in the email to set a new password. If it doesn't arrive, check your spam or junk folder.

Single sign-on

If your organization uses single sign-on, choose Sign in with SSO. You then sign in with your company account, so password problems go to your own IT team.

Two-factor authentication

Problems with two-factor authentication, such as a lost or replaced phone, can't be solved by Loctax. Access is your organization's responsibility: contact your own Loctax admins.

For admins

  • Open Organization settings, then Users. The 2FA and Authentication columns show how each colleague signs in, so you can quickly see where the problem lies.

  • Under Authentication, you find your single sign-on setup and the option to require two-factor authentication for everyone in your organization.

Once you're back in, open My profile to check your own two-factor authentication and your login history.

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