Start with the help center
Open the organization menu and select Help center, or select Get started guide on Home. Guides and troubleshooting tips often answer the question right away.
Prepare your request
Copy the page address from your browser. It points to the exact entity, obligation or period.
Note the names as Loctax shows them, such as the entity, the obligation and the period or task.
Describe what you did step by step, what you expected and what happened instead.
Copy any error message word for word, and add a screenshot without personal data that isn't needed.
Say when it happened and whether it happens every time.
Contact support
Select the chat bubble at the bottom right to chat with the Loctax support team, and paste your description.
Or select Contact us in the organization menu or on Home.
Or email [email protected].
